Course period: 2.
Year of study: 1.
Compulsory optional course
The course provides students with theoretical and practical knowledge of communication, social and managerial skills that are necessary for the effective work of managers in the business and public spheres in the performance of their daily tasks.
Students will be acquainted with the basic starting points and concepts in a way of future use and application of them while analyzing specific social issues or social situations. The teaching result is the development of communication skills, skills in the field of interpersonal relationships and managerial skills, mainly time management, and negotiation, through interactive teaching methods.
Brief module description
1. Communication and managerial skills – introduction.
2. Introduction to communication. Interpersonal communication.
3. Forms of communication I.: verbal and paraverbal communication.
4. Forms of communication II.: Nonverbal communication.
5. Communication in organization.
6. Oral communication. Selection interview. Feedback. Assessment interview. Meetings.
7. Development of presentation skills. Speech.
8. Persuasion – strategies and techniques.
9. Written communication – formal documents, business letters, specifics of electronic communication.
10. Problem communication – conflict solving in organizations. Mediations. Assertiveness, aggressivity and passivity.
11. Time management.
12. Time management techniques and tools.
13. Negotiation.
