Course period: 2.
Year of study: 2.
Compulsory course
The aim of the course is to give students a practical guide to problem solving and related process improvement with an integrated approach (quality, environment, security and information) covering all activities of the organization (starting with the culture of the organization and ending with the operational level of procedures).
Brief module description
- Kano model. Principles of quality management.
- Historical approaches to quality management.
- Basic views on quality (classics of quality - Deming, Juran, Ishikawa, Taguchi, etc.).
- Total Quality management TQM
- Introduction to Six sigma
- Process as a basis for quality management. Process documentation.
- Process improvement.
- Basic quality tools.
- New quality tools
- EFQM
- Benchmarking, CFA. Economics of (non-) quality.
- Quality management systems. International quality standards. Audits.
- Integrated quality management system.
